for "good morning america," becky worley, abc news, san jose, california. >> never turn right. who knew? >>> liz bakarello. you go into a clothing store. they're incredibly helpful. you grab a shirt and they have a tie. are they being helpful? or are they just moving product? >> we no e some sales people work on commission. some don't. but there's a little ground of people who have sale goals per customer. if they meet them, they can get a promotion or a bonus. if they're really pushing the earrings, they may have a motive. >> let's say you work strange hours. i had a friend that called a store that stayed open for an hour because she was coming in with a couple friends. >> if you want special treatment, make a phone call. and for a customer, a store clerk might stay open later or earlier. >> the outlets, for a while. that was the greatest thing. if you could drive to timbuktu, you were getting great deals. is that still the case? >> outlet shopping is a blast. it's a family event. girlfriend event. but outlet stores often carry outlet-specific merchandise, which could be lower